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Returns & Refunds Policy

RETURNS

Zaffori does not offer exchanges and/or cancellation services. We do offer returns provided your items are eligible for returns.

To know if your product is eligible for returns, please go to your product page on www.zaffori.com and carefully read the Shipping & Returns section for your product.

Items purchased on zaffori.com are eligible for return provided that the item is returned within 14 days of the item’s original ship date. The items must be unused, unwashed, unaltered, unworn and undamaged for the item to be eligible for return. The item must also be returned with all of its original tags attached. The item must be packaged in the box and/or garment bag that it came with.

To initiate a return, please e-mail sales@zaffori.com with your order # as the subject of the e-mail. We will then provide you with a pre-paid UPS return label, and a scheduled time for pickup of the item. Please affix the UPS label to the parcel clearly and visibly. Domestic returns are eligible for complimentary returns, however a $30 shipping and handling fee will be deducted from your refund. International returns are ineligible for complimentary returns, and a $50 shipping and handling fee will be deducted from your refund.

Following a thorough inspection and acceptance of the item that you returned, you will receive an confirmation e-mail from sales@zaffori.com that your return and refund request has been approved. Please allow up to 21 business days for your return to be processed. If your return and refund request is denied due to the items not meeting the criteria for eligible returns, then the following options are provided:

  1. If the purchaser would like to keep the item, Zaffori will complimentary ship the item back to the purchaser.

    OR

  2. A fee will charged and deducted from the refund to cover the expenses of cleaning, repair and/or replacement of the items. All returns are handled on a case-by-case basis

FINAL SALE

If your items are marked as Final Sale, the items are therefore ineligible for returns, and are non-refundable