NEWSLETTER
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© 2022 Zaffori Ventures, LLC. All rights reserved.
General
How can I contact the designer directly?
Due to our confidentiality agreement with our designers, we do not disclose their contact information. If you have any questions regarding your product, please contact [email protected] and one of our company representatives will be in touch with you shortly. Please state your Order # in the subject matter of the email.
Does Zaffori have a brick-and-mortar location?
Zaffori operates solely through the e-commerce platform.
How can I - an independent designer join the Zaffori platform?
Please go on zaffori.com/register and fill-out the required application. Once your application is approved and your account is set-up you will be shown a step by step process on becoming a designer on Zaffori.com.
What steps to take if I received a damaged or the wrong product?
Please send images of the damaged or the wrong product to [email protected] and one of our company representatives will reach out to you soon. They will assist you in the Returns process. Please state your Order # in the subject matter of the email.
Shipping Information
Is delivery free?
Yes, Zaffori offers free delivery and free returns.
What steps to take if I have not received my product within the given timetable
Please contact [email protected], and one of our company representatives will reach out to you soon. They will assist you in ensuring that your product is delivered as soon as possible. Please state your Order # in the subject matter of the email.
Is shipping available outside of the U.S. and Canada?
At the moment, Zaffori operates only within United States and Canadian borders. In the future, Zaffori definitely plans on growing its international base.
Orders and Returns
How many days is my product eligible for returns?
Your product is eligible for returns up to three weeks after the product has been received. Zaffori does not take returns after 21 days post-delivery. If the product purchased is made-to-measure/made-to-order then the product is ineligible for returns.
How can I track the status of my order?
You can track your order by logging into your Zaffori account. Through your Zaffori account, you can see real-time updates via UPS tracking system.
How can I return my product?
The return process begins with logging into your Zaffori account. Once you are logged in, you will see an option for “Returns.” Please click on “Returns” and there you will be able to fill-out the returns form. Once the form is completed, you will be sent a label which is to be placed on the exterior of the packaging. Please drop off the return at your nearest UPS.
Payments
Can I pay by Gift Card?
At this time, Zaffori does not offer Gift Card/Gift Vouchers.
Has my payment gone through?
You will receive a confirmation email from Zaffori confirming your purchase as well as tracking details.
Does Zaffori accept Bitcoin or any cryptocurrency as a method of valid payment?
At this moment, Zaffori only accepts payments through traditional forms. Specifically Debit Card/Credit Card etc.
Does Zaffori offer AfterPay?
Currently Zaffori does not offer AfterPay, however Zaffori does plan on introducing AfterPay in the near future.
Approximately how many days will it take for me to see the money back in my account after the Returns has been processed?
Once the return has been completely processed, the money should be transferred back into your account within 5-7 business days. Zaffori handles all returns immediately, however, you can reach out to your credit card company to inquire about the status of your refund.